Privacy Policy

Mobile and Web Application Privacy Policy

Softlogic Finance PLC (“Softlogic Finance”, “the Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data that you share with us. This Privacy Policy explains how we collect, use, store, process, and disclose your personal data when you use our mobile applications, web applications, websites, and related digital services.

We may collect personal data about you when you use our products and services, register for accounts, submit applications, conduct transactions, or otherwise interact with us through our digital channels. Such personal data may include information relating to your identity, contact details, financial information, transaction records, device information, location information, and interactions with Softlogic Finance.

By accessing or using our mobile and web applications and related services, you formally grant your consent for the collection, use, and processing of your personal data in accordance with this Privacy Policy.

Why We Collect Your Data

We collect your personal data to provide, administer, maintain, and improve our products and services, as well as to comply with legal and regulatory requirements. Without such information, Softlogic Finance may be unable to establish or maintain a customer relationship, process transactions, or provide certain products and services.

We may collect, use, and process your personal data for purposes including:

1. Identity verification, customer due diligence, and Know Your Customer (KYC) requirements.
2. Screening against regulatory, sanctions, anti-money laundering, and fraud prevention databases.
3. Processing applications for financial products and services.
4. Establishing, maintaining, and managing customer accounts and relationships.
5. Authentication of users and authorization of transactions.
6. Customer service, complaint handling, and support services.
7. Marketing and promotional activities relating to our products and services.
8. Enhancing customer experience and improving service quality.
9. Conducting research, analytics, and product development initiatives.
10. Preventing, detecting, investigating, and reporting fraudulent, suspicious, or unlawful activities.
11. Complying with applicable laws, regulations, directions, and requests from regulatory, supervisory, or law enforcement authorities.

Disclosure of Your Personal Data

Information held by Softlogic Finance relating to an individual will be treated as confidential. However, we may disclose your personal data to the following parties where necessary and as permitted by law:

1. Service providers, agents, contractors, or third parties providing technology, telecommunications, payment processing, verification, security, administrative, or other support services.
2. Credit information Regulators, identity verification providers, and fraud prevention service providers.
3. Professional advisers, auditors, consultants, and legal representatives who are subject to confidentiality obligations.
4. Regulatory authorities, government agencies, law enforcement authorities, courts, and judicial bodies where disclosure is required by law or regulation.

Data Security

We will take all reasonable precautions at all times to protect your personal data which are held by Softlogic Finance PLC from misuse, loss, and unauthorized access, modification, or disclosure. The Company expressly agree, undertake, covenant and are legally bound to comply with and adhere to all applicable provisions and standards prescribed under the Personal Data Protection Act, No. 9 of 2022, as amended from time to time, including the Personal Data Protection (Amendment) Act, No. 22 of 2025. The company has in place standard technical and procedural security measures to provide a robust security environment, where the adequacy of these measures is reviewed regularly.

Third-Party Content and Links

Certain content provided through our electronic services may be hosted and served by third parties. In addition, these electronic services may link to third-party websites, apps, or other content over which we have no control and which are governed by the privacy policies and business practices of those third parties. The company is not responsible for the privacy practices or business practices of such third parties.

Changes to this Privacy Policy

Softlogic Finance PLC reviews and updates this Privacy Policy from time to time as obligatory.

Data Storage and Security

Softlogic Finance PLC takes reasonable measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. Your information is stored in secure systems and protected through appropriate security controls, including encryption, access management, and ongoing security monitoring.

Data Retention

Softlogic Finance PLC retains your personal data only for as long as necessary to provide our products and services, to comply with legal and regulatory requirements, and support our business operations. Personal data that is no longer required will be securely removed, destroyed, or anonymized in accordance with our data retention policies and applicable laws.

Personal details collected In Application

We do not collect personally identifiable information unless it is voluntarily submitted by the user. We obtain explicit consent prior to any data collection. Users are required to provide their name, email address, mailing address, and contact number when registering an account or initiating an inquiry. All provided data is housed on a secure server. Furthermore, we reserve the right to collect analytical data regarding your interests and usage patterns relating to the products, services, and content available on or through our Sites.

Contact Us

If you have any questions or require further information regarding this Privacy Policy or our information handling practices, please contact us:

Softlogic Finance PLC
Email: dpo@softlogicfinance.lk
Website: www.softlogicfinance.lk
Telephone: +94 11 2 359700 / +94 11 2 104204

Effective Date: 1/9/2026